A9Play Privacy Policy – Protecting Malaysian Players' Data

A9Play collects various types of information from users of our platform to ensure services are delivered safely, accurately, and effectively. We organise the data we collect into three main categories:

1.1 Information You Provide Directly

This is data you provide directly when interacting with the a9play platform:

• Registration Data: full name, active Malaysian phone number, email address, and account password
• Identity Verification Data (KYC): MyKad number, date of birth, copy of identity card, and proof of residential address — requested only when required for account verification or withdrawal processing
• Financial Data: bank account numbers or e-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay) registered for withdrawal purposes. A9Play does not store full credit or debit card details
• Support Communications: records of conversations and emails you have sent to the a9play customer support team

1.2 Automatically Collected Information

While you use the a9play platform, our systems automatically collect certain technical information:

• IP address and general location information (state/city in Malaysia)
• Device type, operating system, and web browser version used
• Activity log data — pages visited, session duration, games played
• Technical performance data — page load times, errors encountered

1.3 Transaction & Game Data

A9Play maintains complete records of all financial and gaming activity in your account:

• Records of all deposits and withdrawals, including amounts, dates, times, and payment methods
• Betting and game history – slots played, wager amounts, wins and losses
• Records of bonus claims and promotional usage

A9Play collects personal data through several different channels and methods. Understanding how this works helps you stay in control of what you share with us.

2.1 Directly from You

Most of our data is collected directly from you when you:

• Completing the a9play account registration form
• Submitting identity verification documents for the KYC process
• Registering a Malaysian bank account or eWallet for withdrawal purposes
• Contacting the a9play customer support team via live chat or email
• Completing surveys or feedback forms we share from time to time

2.2 Automatically During Platform Use

A9play's systems automatically record certain technical information when you access and use our platform. This includes the use of cookies, tracking pixels, and local storage technologies that keep the platform running properly and deliver a better experience. For more details on cookies, see Section 6 of this document.

2.3 From Payment Processing

When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the respective payment provider will share the necessary transaction details with a9play to verify and record the payment. The information shared is limited strictly to what is needed for transaction verification.

A9Play use your personal data solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:

3.1 Account & Platform Operations

• Creating and managing your a9play account
• Verifying your identity during login and important transactions
• Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment methods
• Processing fund withdrawals to your bank account or eWallet
• Maintaining transaction records and game history that you can access at any time

3.2 Security & Compliance

• Preventing fraud, money laundering (AML), and platform abuse
• Meeting KYC compliance obligations as defined by industry standards
• Detecting and investigating suspicious account activity
• Complying with any lawful requests from relevant authorities

3.3 Service Improvements

• Analysing usage patterns to improve the a9play platform experience
• Resolving technical issues and bugs using log data
• Developing new features relevant to Malaysian players

3.4 Communications

• Sending account-related notifications such as transaction confirmations and security alerts
• Keeping you informed about a9play promotions, bonuses, and platform updates – you may opt out of these marketing communications at any time through your account settings
• Responding to inquiries and customer support requests

A9Play does not sell, rent, or trade your personal data to third parties. However, there are limited situations where we need to share your data with certain parties to keep the platform functioning:

4.1 Trusted Service Providers

We share necessary data with third-party service providers who assist us in operating the a9play platform, including:

• Payment Providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX-supported banks to process your financial transactions
• Game Providers: Pragmatic Play, PG Soft, NetEnt, and other providers receive only the minimum technical data required to run games within your account
• Infrastructure Services: server and cloud computing service providers that store a9play platform data in a secure environment

All of these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined.

4.2 Legal Requirements

A9Play may be required to disclose your personal data to the relevant authorities if:

• Required to do so by a court order or applicable law
• There is a requirement to report suspected money laundering activities (AML) to the relevant authorities
• Required to protect the rights, property, or safety of a9play, platform users, or the general public

In all such cases, a9play will endeavour to notify you of the disclosure where permitted by law.

4.3 Business Transfer

If a9play is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. In such cases, you will be notified via email or an in-platform notification before your data is transferred and becomes subject to a different Privacy Policy.

Protecting your personal and financial data is a core operational priority at a9play. We implement multiple layers of security to ensure your data remains protected at all times:

5.1 Technical Security Measures

• 128-bit SSL Encryption: All data transmitted between your device and a9play's servers is fully encrypted – the same standard used by Malaysia's online banking systems
• Secure Password Storage: Account passwords are never stored in plain text – they are processed using a one-way hashing algorithm that cannot be reversed
• Sensitive Data Encryption: KYC information and financial data are stored in encrypted form on secured servers
• 24/7 Security Monitoring: The a9play system is continuously monitored to detect any unauthorized access or suspicious activity
• Regular Security Audits: The a9play platform undergoes regular security assessments conducted by independent third parties

5.2 Access Controls

Access to players' personal data within a9play's internal systems is strictly limited to staff who genuinely need it to carry out their duties. All access is logged and monitored, and every a9play staff member is bound by a strict confidentiality agreement.

5.3 Your Account Security Responsibilities

While a9play does everything it can to protect your data on the platform side, account security is a shared responsibility. You can help by:

• Using a strong, unique password for your a9play account
• Do not share your login credentials with anyone
• Log out of your account after each session, especially on shared devices
• Report any suspicious account activity to the a9play support team promptly

The a9play platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. This section explains the types of cookies used and how you can manage them.

6.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function — for example, login session cookies that keep you signed in during a gaming session. These cookies cannot be disabled without affecting the platform's core functionality.
• Performance Cookies: Collecting statistical information on how the platform is used — most frequently visited pages, average load times, and technical issues. This data is used to improve the performance of the a9play platform.
• Functional Cookies: Saving your preferences such as language settings, time zone, and display configurations to deliver a more personalised experience in future sessions.

6.2 Managing Cookies

You can manage your cookie settings through your web browser's options. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling essential cookies may affect the functionality of the a9play platform and your overall gaming experience.

A9Play does not retain your personal data indefinitely. We apply different retention periods to each data category based on operational needs, legal compliance, and legitimate business interests.

When the retention period expires or you request data deletion (see Section 8), a9play will delete or anonymise the relevant data within a reasonable timeframe, unless continued retention is required by law or another legitimate interest.

As an a9play platform user and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the a9play support team by email at support@a9play.run or via live chat on the platform. We aim to respond to all privacy-related requests within 14 business days. Requests will be processed once your identity has been verified.

Platform a9play is strictly for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that a minor under your care who has not yet reached the age of 18 has registered for or used the a9play platform, please contact us immediately at support@a9play.run. A9Play will take immediate steps to verify the request and, once confirmed, delete the account and all associated personal data at no charge and without any cumbersome procedures.

A9Play uses an age verification mechanism during the registration process and reserves the right to request age verification documents from any user suspected of not meeting the minimum age requirement.

10.1 Privacy Policy Amendments

A9Play reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or platform improvements. The latest version of the Privacy Policy will always be available on this page, showing the most recent "Updated" date.

For major changes that affect your core privacy rights, a9play will endeavour to provide at least 14 days' advance notice via your registered email or in-platform notifications. Continued use of the a9play platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

10.2 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how a9play handles your personal data, please reach out to us through the following channels:

• Email: support@a9play.run (for all privacy enquiries and data rights requests)
• Live Chat: Available on the a9play platform, 24 hours a day, 7 days a week

We are committed to responding to all privacy-related inquiries within 14 business days. For complex requests or those requiring further investigation, this timeframe may be extended — however, we will keep you informed of the progress of your request.